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TRAINING
AND SUPPORT
At Windward Software, we value customer input and work hard every
day to take customer suggestions and incorporate them into the system.
After 19 years of improvements, we are still surprised at the ideas
our customers have, which continually make the program even better.
These updates are available to you over the internet for easy downloading
and updating.
Updates are included
at no extra charge for the first year, after which there is a charge
of about 10% of the software price to keep the system up-to-date.
If you need a modification to the software for your company only,
we can do this with custom programming. Often a big change for you
is just a small programming job for us. We recognize that every
business is different and sometimes these small changes can save
you a lot of keystrokes. Please note: that
extra charges are applicable for custom programming.
When we add custom programming to the system for you, it will become
part of the core system, so it will continue to be available to
you as you update the software. This is an important feature, as
many of our competitors will not custom program, and if you do receive
customization from a competitor you will be stuck with the version
you have without upgrades.
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We’re here to help. Our pleasant staff has all been well trained
on all aspects of the software to help you choose the right options
upon setup to make the software fit your business.
The majority of our training is done via telephone, where our computer
connects to your computer over the internet or phone lines, so both
of us can see what is on your screen. At this same time we will be
able to talk with you on the telephone to guide you through the process.
We can then show you how to perform a function by using the mouse
and keyboard, or watch you do the work and advise you on what to do.
It is an excellent training tool, but we don’t get to see your
smiling faces. We can schedule your lessons in several one-hour sessions
so you get the training you need when you need it, instead of training
you in advance and hope you remember what you learned.
For example, you may not perform a month-end until you have loaded
up the system, started work, and reached your first month-end.
Of course, if needed, we can travel and train you on-site, and we
do this for many of our clients around the world.
Technical Support
Technical support is different from training, because with technical
support, the calls are normally short to solve a specific problem.
Windward has many support technicians dedicated to the job in
addition
to several programmers and trainers. If your system is down, and
it’s
an emergency, we’ll pull out all the stops to ensure you get
the support you need.
Like the training modules, we use PC Anywhere to connect to your computer
over the internet or phone line, so that we can see your computer
and view the problem directly so it can be fixed quickly. Anything
that might need adjusting with our software can be fixed long distance,
through remote access, so we can ensure a high quality of support. |
